How we handle your data
You have the right to request a copy of any information that we currently hold about you. In order to receive such information, please send your contact details including address to the following address:
Care UK Quality and Governance Team
5-6 Napier Court
Care UK have a team of senior staff members of whom a responsible for the safe handling and transfer of data throughout our Health Care division.
Key team members:
- Serious Information Risk Owner: Barry Nee, Chief Information Officer
- Data Protection Officer: Shepherd Makusha. The DPO can be contacted at firstname.lastname@example.org
- Caldicott Guardian: Dr Marjorie Gillespie, Medical Director for Primary Care
A Caldicott Guardian is a senior person responsible for protecting the confidentiality of people’s health and care information and making sure it is used properly. All NHS organisations and local authorities which provide social services must have a Caldicott Guardian.
If you have any queries regarding the sharing of information, please email email@example.com.
Our privacy notices have been updated to ensure that they are aligned with the new GDPR regulations. Please click here to see the current versions.
Our complaints procedure is based on three stages detailed below and is designed to make sure that we work with you to resolve any complaints as quickly as possible.
Contact first with the local manager and clinician to discuss your concerns and if this is the case arrangements will be made for this to happen at a mutually convenient time.
You can make your complaint:
In person / by telephone – ask to speak to the Manager and investigation will proceed.
If you are unhappy with the response you received from the local Manager you can request an internal review.
Depending on the nature of your complain, please choose one of the following two contacts:
- For Treatment Centres, Clinical assessments and Treatment Services (CATS) and Minor Injury and Illness Units (MIIU), please contact:
Secondary Care Managing Director
5-6 Napier Court Napier Road
- For GP practices, NHS 111, out-of-hours and prisons, please contact:
Primary Care Managing Director
5-6 Napier Court Napier Road
If, following internal review – stage two, you are still dissatisfied with the outcome of the internal investigations; you may request an external review of your complaint,
The Parliamentary Health Service Ombudsman (PHSO)
CQC National Customer
Newcastle upon Tyne
The NHS complaints procedure is available through the department of Health’s website (www.dh.gov.uk).
The Independent Complaints Advocacy Service (ICAS) provides support in dealing with complaints.
Details of your local ICAS office can be found at:
You can also contact ICAS via:
At anytime you can request that your complaint is handled under the NHS Complaints Procedure, which entitles you to be represented by the Independent Complaints Advocacy Service (ICAS).