Surrey NHS 111

Welcome to Surrey NHS 111

Visit 111 online

Surrey NHS 111 is your single point of contact for any urgent medical problems.

Available 24 hours a day, 365 days a year, our trained health advisors are available to assess symptoms, provide healthcare advice and direct you to the most appropriate local health service for your needs.

Surrey NHS 111 is run by care specialists Care UK. Care UK is the UK’s largest independent provider of NHS services, dedicated to offering free, high-quality care to NHS patients across the country.

Call 111 now

For immediate, life-threatening emergencies, call 999 or visit your local A&E.

Call NHS 111 when...

Call NHS 111 when...

  • you need medical help fast but it’s not a 999 emergency
  • you have an urgent medical problem but are unsure what to do
  • you don’t know who to call or you don’t have a GP to call
  • you need health information or reassurance about what to do next

The team at Surrey NHS 111 can provide a range of advice on diet, well-being, medication, vaccinations and other services

If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.

Call 111 nowVisit 111 online

If you have difficulties communicating or hearing, you can:

  1. Call 18001 111 on a textphone.
  2. Use the NHS 111 British Sign Language (BSL) interpreter service if you’re deaf and want to use the phone service.
Surrey GP out-of-hours service

Surrey GP out-of-hours service

Surrey GP out-of-hours service does not offer walk-in appointments, and can only be accessed by calling NHS 111.

This out-of-hours service is for urgent cases only. If your problem isn’t urgent, please contact your GP surgery when it is next open.

We provide GP out-of-hours services Monday to Friday from 6.30pm to 8.00am, and for 24 hours at weekends and during bank holidays.

More information about Surrey Out of Hours

Frequently asked questions

Frequently asked questions

Can I contact Surrey NHS 111 any time of the day?

Yes – we are available 24 hours a day, every day of the year – by phone or online. Someone will be waiting to respond to your enquiry. Contact NHS 111 for free by phone or online. If you have difficulties communicating or hearing, you can:
  1. Call 18001 111 on a textphone.
  2. Use the NHS 111 British Sign Language (BSL) interpreter service if you’re deaf and want to use the phone service.

Who will answer my enquiry?

Surrey NHS 111 advisors are highly trained and have medical/clinical backgrounds to varying degrees. In some instances they will be able to deal with your enquiry there and then – in others they may need to refer you to a professional with specific clinical expertise.

Will I be able to speak to someone in my own language?

Yes. Surrey NHS 111 advisors work with a team of translators, which means you can use the service in the language of your choosing. Contact NHS 111 for free by phone or online. If you have difficulties communicating or hearing, you can:
  1. Call 18001 111 on a textphone.
  2. Use the NHS 111 British Sign Language (BSL) interpreter service if you’re deaf and want to use the phone service.

Will I be charged for using Surrey NHS 111?

Surrey NHS 111 is free to use.

Is the Surrey NHS 111 service confidential?

Yes the service is confidential and adheres to General Data Protection Regulations (GDPR). Learn more about how we handle your data.

Will my GP be told about my Surrey NHS 111 consultation?

We will share details about your consultation with your GP, unless of course you have asked your Surrey NHS 111 advisor not to do so. Sharing details allows your GP to update your medical records and give you the right care and treatment as quickly as possible.

Will Surrey NHS 111 advisors have access to my medical records?

The initial personal details you give to your Surrey NHS 111 advisor will open access, to a clinician, to top line information from your medical records. Only if your enquiry is then passed to a qualified medical practitioner (doctor, nurse, dentist etc) will they be able to access these medical records. Access to any element of your medical records will only happen with your permission, but please bear in mind that your needs may be met faster if your advisors can see your medical records.

Can Surrey NHS 111 provide me with a statement of fitness for work?

Statements of fitness for work, also known as fit notes, are only available from your healthcare provider, not from Surrey NHS 111.

Can I order a repeat prescription through Surrey NHS 111?

For routine prescription renewals you should contact your GP surgery or pharmacy as you usually would. However, we can issue prescriptions in an emergency if you have run out of medication or as a result of your Surrey NHS 111 consultation.

What sort of advice is available?

The team at Surrey NHS 111 can provide a range of advice on diet, well-being, medication, vaccinations and other services.

What to do if the service you received has not met your expectations?

We aim to provide a caring, high quality service and are always pleased to receive your feedback, both positive and negative. However, we recognise that we don’t always get it right. If the service you received has not met your expectations then we would like to know why. Download our how to make a complaint guide You’re also welcome to leave a comment via our feedback form.

Why can’t I use SMS text messaging to access NHS 111?

All providers of NHS 111 follow a national service specification set by NHS England. This includes complying with the national telephony infrastructure and NHS Pathways algorithm platform. At present these systems are not technically compatible with SMS messaging options and therefore this isn’t something that any NHS 111 service provider can offer and means SMS access is not part of the national service specification. The NHS 111 service may also require a number of detailed questions which may not be suitable for an SMS system. To ensure people who have difficulties communicating due to sensory disability have access to NHS 111, a range of alternatives are available including:
  1. A British Sign Language (BSL) interpreting service for NHS 111 using video relay technology offering app and browser based access
  2. Call 18001 111 on a textphone
  3. Next Generation Text Relay to NHS 111
  4. NHS 111 online 111.nhs.uk
  5. Emergency text facility through 999.
Care UK brings its best-in-class service to Surrey

Care UK brings its best-in-class service to Surrey

Surrey NHS 111 is run by care specialists Care UK. Care UK is the UK’s largest independent provider of NHS services, dedicated to offering free, high-quality care to NHS patients across the country.

We’re working with our partners and local healthcare providers to help you get the right care from the right person as quickly as possible.

Our team is made up of an experienced team of doctors, nurses, pharmacists, mental health nurses, dental nurses and paramedics. They can provide detailed assessment, advise on treatment options, support people to care for themselves at home and arrange urgent care if required.

Clinical support includes:

  • Book appointments directly at a range of urgent care services, including out-of-hours GP services, home visits and urgent treatment centres
  • Arrange care from services such as district nurses, social services and palliative care teams
  • In an emergency situation, arrange for an ambulance to attend the patient
  • Transfer calls to our clinical hub which is on hand 24/7 to provide expert advice, assessment and support, preventing the need for patients to make any other call.
Careers at Surrey NHS 111

Careers at Surrey NHS 111

At Care UK we take pride in our people and ensure that they have the skills and support to deliver exceptional patient care.

We are a diverse group including consultants, doctors, nurses, healthcare professionals, support workers and specialist staff with one thing in common – we love what we do.

Visit Care UK Healthcare careers