What to do if the service you received has not met your expectations?

Pausing the NHS complaints process

Due to the ongoing COVID-19 pandemic NHS England and NHS Improvement are supporting a system wide “pause” of the NHS complaints process. This will allow our services to concentrate their efforts on front-line duties and responsiveness to COVID-19.

This means that:

• You will still be able to raise concerns or make a complaint
• We will continue to acknowledge your concerns and ensure any immediate issues of patient safety, practitioner performance or safeguarding are acted upon.

Thank you for your understanding at this critical time. We will endeavour to respond to your concerns in full as soon as we are able to.

We aim to provide a caring, high quality service and are always pleased to receive your feedback, both positive and negative. However, we recognise that we don’t always get it right. If the service you received has not met your expectations then we would like to know why.

Download our how to make a complaint guide

You’re also welcome to leave a comment via our feedback form.